Frequently Asked Questions

Contact your Alliance Forge Representative and we can have your account built in minutes.

Photos can be in JPG, JPEG, GIF or PNG. Recommended size is 500px width and 700px height. They must be smaller than 5MB.

Videos must be less than one minute long and sent to an Alliance Forge Representative to be compressed.

The Universe data file must be in CSV format. If there are any special characters such as accent marks, hyphens, umlaut, etc. in the file, please make sure the file is saved in CSV UTF 8.

The only item in the universe that is needed for a send is the phone number. The phone number and area code must be combined under the same header.

A segment is 160 characters that includes spaces and carriage returns.

In your pricing structure, you are given one segment automatically. Extra segments of 160 characters are priced at $.0075 per extra segment. You can send as many as you would like, but the recommended amount is no more than three.

SMS is a plain text message. MMS is a text message that includes a graphic or video.

10DLC stands for 10-digit long code, and it's a type of phone number businesses use to send text messages to customers. It is required that any campaign or business sending text messages must be registered.

10DLCs help businesses:
- Improve delivery rates
- 10DLCs are pre-approved by mobile network operators, which can reduce the number of undelivered messages and the chance of being flagged as spam.
- Protect their reputation
- Businesses can avoid costly non-compliance penalties by adhering to carrier and regulatory guidelines.
- Enhance brand affinity
- Using a compliant messaging channel can improve a business's reputation among consumers.

Text messaging is a fast service. If you have all of your information ready, you can turn around a message in about 30 minutes or less.

Reports will tell you the success and delivery rate of your message. We also offer your response report and detailed phone carrier report.

It depends on the size of the universe. Often it is completed within a few minutes once deployed. Larger universes can take longer.

We send from local numbers and clients can choose from area codes available in the state they are sending from.

We cannot guarantee responses.

URLs can be put in the text message as a link or you can have unique URLs added into the message as long as it is in your universe file. Short links are not recommended at this time.

We do not offer custom responses at this time in the client Amplify portal, but contact your representative today if you would like to discuss how we can help.

You can schedule a text message as far in advance as you like.

Reports are generally available approximately two hours after deployment of the message.

We have no size limits at this time.

We get delivery statuses approximately two hours after the deployment of a message.

Please contact your Alliance Forge Representative to cancel it.

Yes! Please send us your company logo and we will make sure they are added to your reporting and account.

Yes, we do offer unbranded proof messages.

Only one person needs to approve a message via the Amplify portal.